Frequently Asked Questions (FAQ)
1. What products do you offer?
We provide a wide range of car accessories, spare parts, and automotive components for various vehicle makes and models. Our products are sourced from trusted suppliers to ensure reliability and performance.
2. How can I place an order?
You can explore our online catalogue and add items to your cart. Once ready, proceed to checkout and complete the payment. You will receive an order confirmation email after successful payment.
3. Do you offer nationwide delivery?
Yes, we deliver across the United Kingdom. Delivery times may vary depending on your location and the availability of the product.
4. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfer for selected orders. For more details, please refer to our Payment Policy.
5. How long does delivery take?
Standard delivery typically takes 2–5 business days. Special or heavy items may take longer, and delivery times will be confirmed during checkout.
6. Can I return or exchange an item?
Yes, you can return eligible items within the return window. Products must be unused, in original packaging, and accompanied by proof of purchase. Please review our Return & Refund Policy for complete details.
7. What if I received a damaged or incorrect item?
If you receive a damaged, faulty, or incorrect product, contact us immediately with your order details and photos. We will arrange a replacement or refund depending on the situation.
8. Are your products genuine or aftermarket?
We supply both genuine OEM parts and high-quality aftermarket products. Product descriptions will specify the type to help you choose the best option for your vehicle.
9. How can I contact customer support?
You can reach us through the following channels:
- Phone: 0121 247 1918
- Email: info@mhautomobile.co.uk
- Address: 4 Northmoor Rd, Longsight, Manchester, M12 4HP, UK
10. Do you offer installation services?
Currently, we do not provide installation services. However, our team can guide you on selecting the right parts and finding suitable installation support if needed.
11. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email or SMS depending on the chosen courier.
12. What should I do if I entered the wrong address?
Please contact us immediately. If the order has not been dispatched, we can update the address. Once shipped, address changes may not be possible.