Return & Refund Policy

At MH Automobile UK Limited, we want every customer to be fully satisfied with their purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed on mhautomobile.co.uk.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided the item meets the following conditions:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging, including all accessories and manuals.
  • Proof of purchase is provided (order number or receipt).

2. Items Not Eligible for Return

The following items cannot be returned unless faulty:

  • Used or installed car parts.
  • Items damaged due to misuse or improper installation.
  • Clearance or final-sale items.
  • Customised or special-order products.

3. Faulty or Damaged Items

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide photos and your order details so we can assess the issue and arrange a replacement or refund.

4. How to Request a Return

To request a return, contact us using one of the following methods:

  • Email: info@mhautomobile.co.uk
  • Phone: +44 7448 599452

Please include your order number, the reason for return, and clear photos if the item is damaged or faulty. We will provide instructions for returning the item.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or sent incorrectly. We recommend using a tracked courier service to ensure safe delivery.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 5–7 business days via the original payment method.

Please note:

  • Delivery charges are non-refundable unless the product is faulty.
  • Refund processing times may vary depending on your bank or payment provider.

7. Exchanges

We offer exchanges for certain items if stock is available. Contact us to arrange an exchange and receive return instructions.

8. Cancellations

Orders may be cancelled before they are dispatched. If the order has already been shipped, it must be returned following the procedures above.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

  • Email: info@mhautomobile.co.uk
  • Phone: 0121 247 1918
  • Address: 1166 Coventry Road, Birmingham B25 8DA, United Kingdom

We appreciate your trust in shopping with MH Automobile UK Limited.