Shipping Policy

This Shipping Policy outlines how MH Automobile UK Limited ("we", "us", "our") processes and delivers orders placed on mhautomobile.co.uk. By purchasing from our website, you agree to the terms below.

1. Processing Time

Orders are typically processed within 1–2 business days. Processing time may be extended during busy periods, holidays, or due to stock availability. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods

We offer reliable delivery services across the UK through trusted courier partners. Shipping methods may vary depending on the size, weight, and destination of the order.

  • Standard Delivery
  • Tracked Delivery
  • Express Delivery (if available)

3. Delivery Time

Estimated delivery times:

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–2 business days (where applicable)

Delivery times are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on product weight, size, and delivery location. Some orders may qualify for free or discounted shipping promotions.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number if tracking is available for your delivery method. This allows you to monitor your parcel’s progress.

6. Incorrect or Incomplete Addresses

Please ensure all delivery information is accurate and complete. We are not responsible for delays, lost parcels, or additional charges caused by incorrect addresses provided by the customer.

7. Failed Delivery Attempts

If the courier attempts delivery and is unable to deliver the parcel, they may:

  • Leave a card with redelivery instructions
  • Return the parcel to the local depot
  • Return the parcel to us if not collected in time

Additional charges may apply if the parcel is returned or requires redelivery.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with photos and order details. We will work to resolve the issue promptly.

9. International Shipping

At this time, we only ship within the United Kingdom. International shipping may be offered in the future.

10. Contact Us

For any questions about shipping or your order, please reach out to us:

  • Email: info@mhautomobile.co.uk
  • Phone: 0121 247 1918
  • Address: 1166 Coventry Road, Birmingham B25 8DA, United Kingdom

Thank you for shopping with MH Automobile UK Limited.